The days when traditional phone systems were used by businesses are long gone now. It is an efficient method when your business is very small. But as the business grows, so do its needs. The need for phones increases with the staff. And with branches here and there, things can get a bit complicated. The more the telephone line, the more the complexity. Fortunately, there is pbx phone system for small business to help them. It is just a fancy term for linking all the phones together.
What is a PBX phone system?
A PBX (private branch exchange) system also called a VoIP phone system, is used for managing the calls of a business.
With such a system, all the customers calling to the business are greeted by a professional attendant automatically and can be transferred to the department customers have been meaning to call. It allows a business to manage a vast customer base without expanding its staff for answering incoming calls.
The working mechanism of a PBX phone system
The working mechanism of a PBX system is as follows:
- Establishing a connection between the devices.
- Transmitting the voice signals between the users for the call duration.
- Terminating the connection when the call is ended.
An IP PBX uses the internet connection to function. It uses digital signals to make and receive calls. There is also no need for rewiring.
Benefits of an IP PBX phone system
There are numerous benefits of having a PBX phone system for small business operators. It meets the requirements of the dynamic business. Some are listed below:
- Cost efficiency
Cloud PBX requires minimum costs. It removes the costs involved in on-site PBX equipment installation and maintenance. A hosted phone system can help your business in the long run.
- Improved productivity and efficiency
PBX system delivers tools to the employees they need to communicate efficiently. You can work from anywhere in addition to the tools such as video conferencing, team messaging, screen sharing, and business SMS.
- Mobility and flexibility
An IP PBX phone system is not restricted to locations, but you have the freedom to work from any part of the world. You don’t need to be tied with your office chair, login from your mobile device anytime. You can also switch between devices.
Velox networks can offer the best PBX phone system to your business. The setup is so easy that you don’t require any IT knowledge. There are numerous features that you can avail of by making the right choice.